Clearance Lines

Delivery & Returns

Delivery

Delivery is FREE to the UK and Ireland on all orders over £75

For orders under £75 delivery to the UK and Ireland will be charged at £7.50

Delivery will be made by ‘PARCELFORCE’ and a signature will be required as proof of delivery.

Goods will usually be dispatched within 48 hours of receipt of your order.

Delivery will usually be made within 48 hours of dispatch.

Deliveries will only be made Monday to Friday (ie. if your order is dispatched on Thursday your goods may not be delivered until Monday)

Delivery to more remote areas such as Channel Islands, Hebrides, Highlands of Scotland, Shetland Islands etc. may require an additional delivery charge and may take up to 4 days from dispatch, such information and charges will be detailed on our order acceptance e-mail.


Returns Policy

You have 14 days to return any item from the date you received your order.

All returned items must be in their original packaging and in the same condition as they were delivered to you.

Goods that have been ordered in error or that you do not require will be subject to our standard handling charge of 20% of the net price of the item or items. In addition to this any postage costs incurred will not be reimbursed.

Goods returned due to a mistake on our part will be credited in full and will not be subject to a handling charge, we will also cover any standard postage costs incurred. Should you require replacement products rather than a refund, these will be delivered free of charge.

You may wish to click on the following link to print a copy of our Returns Form. Please complete the form and enclose it with the goods. If you are unable to print the form for some reason, please enclose a note with the goods giving relevant order details and dates, plus a brief description of the reason or reasons for the return.

Assuming that our returns policy has been adhered to returned goods will be credited within 30 day of our receiving them.

If in doubt about any aspect of our returns policy, please email us at sales@doorhandlesltd.co.uk and we will be happy to help.